Slot machines today are built pretty solid, but they are still machines and malfunctions do happen. Here are the steps you should take if this happens to you or a friend:
- Remain calm – Getting upset or angry or lashing out will only make the situation worse. Remember, casinos do not like when this happens because it creates headache for them as well.
- Document Everything – Now is the time to take photos or a video of the situation, just remember to be respectful of your surroundings and not record staff or other patrons.
- Get a staff member – But, also make sure to stay near the machine. You dont want anyone else coming up to the machine or touching it before management has had a chance to look at it. Be respectful of the staff members and politely ask for a higher up manager or supervisor.
- Attempt to rectify on site – The casino wants to work this out as much as you do. Try to reach an amicable solution to the problem. Work with them.
- All else fails – If you are not satisfied with the outcome, you always have the option to request info to contact the gaming regulators. This info must be provided if a patron asks for it. Remember to bring with you all documents, photos, videos, and anything else you have to the agency. Remember, this is a government agency so it may not be the fastest outcome.
Please watch this video for a full breakdown and more:
